This Refund Policy explains the conditions under which customers may request and receive a refund for purchases made through Miningaura. Our goal is to maintain a fair, transparent, and secure process that protects both our customers and our platform. By completing a purchase, you agree to the terms outlined in this policy.

Refunds are accepted within two (2) days of receiving your purchase. This short window ensures that customers have adequate time to review their order while also allowing us to maintain product integrity and prevent misuse. Requests submitted after the two‑day period cannot be processed under any circumstances. We encourage customers to inspect their purchase immediately upon receipt to ensure everything is correct and functioning as expected.

Refunds are granted only under the following conditions: fraud, damaged goods, or the accidental purchase of a product. These criteria ensure that refunds are issued for legitimate concerns while preventing abuse of the system.

Fraud‑related refunds apply when a customer’s payment method or account has been used without authorization. If you believe your purchase was made fraudulently, you must notify us immediately. We may request documentation or verification to confirm the unauthorized activity. Once validated, the refund will be processed promptly, and additional security measures may be taken to protect your account.

Refunds for damaged goods apply when a product arrives broken, defective, or unusable. Customers must provide clear evidence of the damage, such as photos or videos, along with a description of the issue. Damage caused by misuse, modification, or external factors unrelated to delivery or production does not qualify for a refund. Once the damage is verified, we will approve the refund or provide a replacement when applicable.

Accidental purchases refer to situations where a customer unintentionally buys the wrong item, quantity, or product type. To qualify, the accidental purchase must be reported within the two‑day window, and the product must not have been used, redeemed, or altered in any way. This includes digital items, in‑game assets, or any product that becomes non‑returnable once activated. We reserve the right to deny accidental purchase refunds if there is evidence of usage or repeated accidental claims.

All refund requests must be submitted through our official support email: miningaura@hilltop.fit. Each request will be reviewed individually to ensure it meets the criteria outlined in this policy. Additional information may be required to complete the evaluation. Approved refunds will be issued to the original payment method only. Processing times may vary depending on your financial institution.

Refund Request Email Format

Customers requesting a refund must email miningaura@hilltop.fit using the following format:

Subject: Refund Request – Order #[Your Order Number]

Body:

• Full Name:
• Order Number:
• Email Used for Purchase:
• Date of Purchase:
• Reason for Refund (Fraud / Damaged Goods / Accidental Purchase):
• Description of Issue:
• Proof (photos, screenshots, or documentation):

We will respond within 24–48 hours.